FREE SHIPPING ON ORDERS OVER $50 + FREE RETURNS

Shipping Policy

Delivery (3-7 business days after the billing date) :

  • Order value less than de $100 = $7.49
  • Order value from $100 to $149.99 = $9.99
  • Order value from $150 to $500 = $12.49
  • More than $500 = fee on request

Deliveries are made Monday through Friday by Purolator, except for statutory holidays. Shipping time is calculated from the moment the package leaves our warehouse. Delivery times are approximate and could be delayed due to factors beyond our control.

Delivery fees will be automatically calculated upon payment before your order is finalised. Delivery times do not include order processing times (1-2 business days).

Each order is delivered at the designated address. Once the purchase is complete, an email will be sent to confirm your order and your address.

If you see an error or if you wish to make a change, please contact the online sales department at info@regence.ca by mentioning your order number. We will gladly make the desired modifications.

Return POLICY

Do you think you have a defective product on hand? Return it with proof of purchase to the retailer where the sale took place and the retailer will follow their return and / or exchange policy.

Purchases on www.wilkuro.com

Products purchased through our website wilkuro.com that have not been worn can be returned within 30 days of the date of purchase for a refund. The product must be in its original condition and must be returned in its original packaging.

The shipping costs of returned products are at the consumer's expense and cannot, under any circumstances, be reimbursed by Wilkuro.

In the case of a product purchased on the transactional site www.wilkuro.com, complaints must be directed as follows:

Email customer service at info@regence.ca. This email must be accompanied by the following information:

First name
Last name
Full address
Daytime phone number
Email
Product number
Product Name
Shoe size
Photo of the product and its defect
Copy of sales receipt
You should allow around 15 days to process returns and issue a refund. When the return is processed, you will receive an email to notify you. Refunds will be made to the original method of payment, upon receipt and inspection of the returned goods.
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